Shipping policy

Shipping cost will be calculated at checkout based on your order total.

Please call 0800 028 9202 from the UK or 047 55010 from Ireland if you have any queries regarding delivery charges etc.

For deliveries outside the UK or Ireland, please phone +353 47 55010 and enquire for charges.

A valid signature from your household will be required by a person 18 years or older. You will then become the owner of the items and diytimberpacks.com will no longer be liable for their loss or destruction.

The time, if any, specified for the commencement and completion of the supply and delivery of the goods shall be deemed to be variable if delays are occasioned by force majeurs, strikes, lock-out, accidents or any reason whatsoever, and such times, if specified, are approximate only and not of contractual effect. Time of delivery is not of the essence of the contract nor shall diytimberpacks.com be under any liability in respect of any delay in delivery. Goods are delivered to an address designated by the customer within the United Kingdom.

Cancellations

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel the contract for the purchase of any item within 7 working days of delivery (starting the day after you receive the goods). This is a UK statutory right.

Should you cancel the contract we will then refund you the price you have paid for the goods, shipping will NOT be refunded and where shipping is free on an original delivery, a charge will be made, becuase shipping is included in the original price. You cannot cancel the contract if any of the products are made to specification not normally offered on our website. You are under a duty to take reasonable care of the goods, which means the goods must be unused and returned in their original shrink-wrap packaging.

To cancel your order email sales@agnewtimber.com. Please provide your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason.